Kassa Connect
User Guide

Introduction

This user guide walks you through every step of your journey with Kassa Connect. Whether you are just signing up, waiting for approval, exploring your free trial, or deciding which subscription plan fits your business, you will find clear instructions and helpful tips here.

We have designed the system to be simple and intuitive, so you can focus on what matters most – growing your business. If you ever have questions, our support team is always ready to assist.

1. Client Registration

1.1 User Signup

Visit our website and click on the "Sign Up" or "Get Started" button. You will be asked to provide some basic information about your business, including:

• Business name
• Owner's full name
• Email address
• Phone number

Once you submit the form, your account is created and you will receive a confirmation email. But hold on – before you can start using Kassa Connect, we need to review your registration.

1.2 Pending Approval

After signup, your account goes into a pending status. This means you cannot access the client dashboard just yet. Instead, you will see a page letting you know that your registration is being reviewed by our team.

This step helps us ensure that only legitimate businesses join the platform and that your trial starts at the right time.

1.3 Restricted Access

While your account is pending, you cannot use any of the Kassa Connect features. This is a temporary measure to protect both you and us. Once approved, you will have full access to everything.

2. Approval & Trial Activation

2.1 Review Process

Once we receive your registration, our support team will review the information you provided. This usually takes less than 24 hours, but may vary depending on the volume of applications.

You do not need to do anything during this time – just keep an eye on your email inbox (and spam folder) for our approval notification.

2.2 Trial Activation upon Approval

Your 14‑day free trial starts only after we approve your account. This means you get the full trial period to explore everything, without wasting days waiting for review.

Once approved, you can immediately log in and begin using Kassa Connect to handle customer calls and messages.

3. Trial Management and Subscription Plans

3.1 Dashboard Access During Trial

During your active trial, you can log in to your client dashboard and use every feature of Kassa Connect without any limits. The dashboard will show a clear trial countdown – so you always know how many days are left.

This is the perfect time to set up your assistant, configure your menu, and see how the system handles your customers.

3.2 Subscription Options

Kassa Connect offers two simple plans, both giving you the same great features. The only difference is the billing cycle:

You can view these plans on your dashboard at any time. The yearly plan is clearly marked with a "SAVE 17%" badge so you can see the value at a glance.

3.3 Trial Expiry Logic

We want you to make the most of your trial, so we have built a helpful reminder system:

3.4 Upgrading to a Paid Subscription

When you are ready to subscribe, just follow these simple steps:

1. Choose your plan – Monthly or Yearly from your dashboard.
2. Proceed to payment – you will be redirected to a secure payment page.
3. Complete payment – enter your card or mobile payment details.
4. Instant activation – your subscription is activated immediately, and all features are restored.

3.5 Subscription Management

Once you are a subscriber, you have full control over your plan:

• Switch plans – you can change between Monthly and Yearly at any time from your dashboard.
• Cancel auto‑renewal – if you do not want your subscription to renew automatically, you can cancel it. Your service will continue until the end of the current billing period, then stop.

4. Frequently Asked Questions & Troubleshooting